Refund & Cancellation Policy

SMH Digital
Effective Date: 1 May 2026

1. Overview

This policy outlines the terms for refunds, cancellations, and service-related payments at SMH Digital. By purchasing our services, you agree to the conditions stated below.

2. Nature of Services

SMH Digital provides digital marketing and related services that involve strategy, execution, and time-based work. Due to the nature of these services, results depend on multiple external factors.

3. Refund Policy

Payments made for completed work are non-refundable
Once a project has started, fees related to time, effort, and resources are not refundable
If a service has not yet started, refund requests may be reviewed on a case-by-case basis
Advertising spend (e.g., paid to ad platforms) is non-refundable under any circumstances

4. Ongoing Services

For monthly or ongoing services:

Clients must provide notice before the next billing cycle for cancellation
No partial refunds will be issued for ongoing work already in progress
Services will continue until the end of the current billing period

5. Cancellation Policy

Clients may cancel services by providing written notice
Cancellation does not apply retroactively to completed or ongoing work
SMH Digital reserves the right to cancel services if terms are violated or payments are delayed

6. Exceptions

In rare situations, refunds may be considered if:

Services have not been delivered as agreed
There is a clear failure to meet basic service obligations

All such cases are reviewed individually and decisions are final.

7. Chargebacks

Clients agree not to initiate chargebacks without first contacting us to resolve the issue. Unauthorized chargebacks may result in service termination and legal action.

8. Contact

For refund or cancellation requests:

SMH Digital
Email: info@smhdigital.com.bd
Website: smhdigital.com.bd

Closing Statement

SMH Digital is committed to fair and transparent practices. This policy ensures clarity and protects both our team and our clients.