Terms & Conditions

SMH Digital
 Effective Date: 1 May 2026

1. Overview

These Terms & Conditions govern your use of SMH Digital’s website, services, and communication channels. By accessing or using our services, you agree to comply with these terms. If you do not agree, you should not use our services.

2. Services

SMH Digital provides performance-driven digital marketing and related services, including but not limited to:

  • Facebook Ads and Google Ads management
  • Web analytics and conversion rate optimization (CRO)
  • AI marketing automation
  • Website development
  • eCommerce and Amazon setup
  • Product sourcing support

All services are delivered based on agreed scope, timelines, and pricing

3. Client Responsibilities

To ensure smooth execution and performance, you agree to:

  • Provide accurate and complete information
  • Grant necessary access to platforms (ad accounts, website, analytics tools)
  • Communicate and respond in a timely manner
  • Review and approve deliverables when required

Any delay from the client side may affect results and delivery timelines.

4. Payments & Fees

  • All services are subject to agreed pricing and payment terms
  • Payments must be made as per invoice or agreement
  • Late payments may result in service suspension
  • Advertising budgets (e.g., Facebook Ads, Google Ads) are separate from service fees unless stated otherwise

All fees are non-transferable unless agreed in writing.

5. No Guarantee of Results

SMH Digital focuses on performance and data-driven strategies. However, we do not guarantee:

  • A fixed number of leads or sales
  • Specific revenue outcomes
  • Continuous ad performance or platform stability

Results may vary depending on market conditions, competition, and external factors beyond our control.

6. Intellectual Property

  • All strategies, campaigns, creatives, and materials developed by SMH Digital remain our property until full payment is received
  • After full payment, usage rights are granted to the client unless otherwise agreed
  • We reserve the right to showcase non-confidential work in our portfolio or case studies

7. Confidentiality

Both parties agree to keep all business, marketing, and operational information confidential unless disclosure is required by law or approved by the other party.

8. Third-Party Platforms

Our services involve third-party platforms such as advertising networks and analytics tools.

We are not responsible for:

  • Changes in platform policies
  • Account suspensions or restrictions
  • Algorithm updates or performance fluctuations

Clients are responsible for complying with platform rules and policies.

9. Service Suspension or Termination

We may suspend or terminate services if:

  • Payments are delayed or not completed
  • Required access or cooperation is not provided
  • Services are used for illegal, misleading, or unethical activities

Clients may terminate services based on agreed notice terms.

10. Limitation of Liability

SMH Digital is not liable for:

  • Indirect or consequential losses
  • Loss of business, revenue, or data
  • Performance issues caused by external platforms

Our total liability is limited to the amount paid for the service in question.

11. Revisions & Scope Changes

  • Services are delivered based on agreed scope
  • Additional requests outside the scope may require extra charges
  • Major revisions may affect pricing and timelines

12. Refund Policy

  • Payments for completed services are non-refundable
  • Ongoing services may have limited refund eligibility based on agreement
  • Advertising spend is non-refundable once used

13. Changes to Terms

We may update these Terms & Conditions when necessary. Continued use of our services means you accept the updated terms.

14. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh.

15. Contact

For any questions regarding these Terms:

SMH Digital
Email: info@smhdigital.com.bd
Website: smhdigital.com.bd

Closing Statement

SMH Digital operates with transparency, accountability, and a results-driven mindset. These terms are designed to ensure a clear and professional relationship between us and our clients.

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